Number 544 February 10, 1989
SUGGESTION_BOX_§TATISTICS
Eiince July, 1988, statistics have been tabulated regarding the nature and
number of items placed in the King Library Reference Department‘s suggestion
box. New "suggestions" appear almost daily, and a total of 201 were deposited
over the six—month review period.
Over half the suggestions (113) requested the purchase of library materials.
Of these, 18 serial titles, 87 book titles and 8 general requests for the
works of a particular author or about a particular subject were received.
These requests were forwarded to the appropriate selector or to Collection
Development.
LS/2000 problems appearing to patrons to need correction were reported a total
of 24 times. These were forwarded to Catalog Maintenance.
Twenty—Four additional notes complained of everything from the number of lost
books to stale bread in the deli. Environmental concerns were the subject of
15 complaints attacking excessive noise, clocks set to the wrong time, the
high temperature, humidity and offensive smell of the building, vandalized
carrels, flies, dust, and one particularly dirty drinking fountain.
Of the remaining complaints, two related to the deli, one to the high prices
charged by copy service, four to weaknesses in the collection, one to the
policy which prevents students from checking out library materials when they
have given up their i.d.'s to get tickets for blockseating, and one
dissatisfied with the quality of the Infotrac printers. One additional
complainant wrote that we need to get " a more organized system for the
library so it's not so confusing. It shouldn't be necessary to need a Ph. D. (
to find a book."
Fifteen suggestions not relating to improving the library collection were also
received Among these were the installation of a strip of carpet on the bridge
between King North and South, an amnesty day, a BITNET address for the
Reference Department (which has been done), a blackboard by the front door for
patrons to use for messages to each other, student lockers, the purchase of a
copy of Kentucky authors' works for the regular stacks, LS/2000 terminals in
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